Prudential Bank Ltd (PBL), a leading indigenous bank in Ghana, has received recognition as Excellence in Consumer Banking at the 25th edition of the Connected Banking West Africa – Innovation and Excellence Awards 2026.
The awards ceremony organised by the globally acclaimed International Centre for Strategic Alliances (ICSA) recognised Prudential Bank for its stellar performance in customer experience in the consumer banking sector. The ceremony held in Accra saw Banks, FinTech operators, regulators and other tech-oriented individuals across West Africa attending. This feat, achieved by the Bank, follows a similar event organised by the ICSA last year, where the Bank received an award for Excellence in Customer Experience.
Receiving the award on behalf of the Bank, the Chief Information Officer (CIO), Leopold L.L. Armah, dedicated the award to the Bank’s customers, saying it is a special recognition for both the Bank and its stakeholders. “It is a privilege to once again be recognised by the ICSA. We dedicate this to our loyal customers, who are the reason we are in business. This achievement reflects our never-ending dedication to innovation, customer-centric solutions, and delivering seamless banking experiences across West Africa and beyond,” he said.
Prudential Bank has been a serial winner of customer-centric awards organised by reputable organizations, both local and international. The Chartered Institute of Marketing, Ghana (CIMG) in 2024 awarded the Bank CIMG 2023 Best Bank in Customer Satisfaction – Consumer Banking; CIMG 2023 Five Star Bank in Customer Satisfaction – Business Banking; as well as Five Star Bank in Service Quality – Business Banking at its Customer Service Awards. Internationally recognized Auditing and Business Solutions firm, KPMG, in its annual Customer Experience Surveys, recognised the Bank as the 3rd Best Bank in Retail Banking in 2023; the 1st Best Bank in SME Banking in 2024; and the 4th Best Bank in Retail Banking in 2025.
In 2022, the Bank won the Emerging Digital Bank of the Year award by two different awarding institutions: Ghana Information Technology & Telecom Awards (GITTA) & ICSA Connected Banking West Africa and in 2021 and 2022, was adjudged a 5-star quality service provider by the Chartered Institute of Marketing, Ghana.
Commenting on the latest win, the Acting Managing Director, Ebow Quayson, said the several recognitions demonstrate the Bank’s resolve to put the customer first. This series of recognitions says one thing about us; we put customer centricity at the peak of all we do. Our Team is passionate about service, hence the various recognitions coming through year on year. We resolve to continue to serve with dignity and accord the necessary support to ensure that our customers and various stakeholders’ lives are always improving,” he said.
The awards climaxed the 2026 edition of the Connected Banking Summit, also held in Accra.
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