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Our Corporate Profile

Prudential Bank LTD (PBL), a leading financial institution renowned for its customer-centric approach and innovative banking solutions, commenced business in August 1996. Our tagline, "Truly Dependable", encapsulates what we stand for: A Bank that consistently offers unique financial solutions to its diverse range of customers.


The main areas of the Bank's operations are domestic and international banking, corporate banking, SME financing, digital banking services, international remittance services and funds management. Prudential Bank has a wide array of digital and remote banking channels, complemented by a network of 41 business locations. PBL is committed to providing world-class, innovative, and customised products and services that suit the peculiar needs of our customers with an exceptional drive for quality and an unparalleled passion for delivering excellent customer service. The Bank has consequently won several laurels over the years in the areas of customer service, digital banking and oil & gas. Most recently, PBL was adjudged the CIMG 2023 Best Bank in Customer Satisfaction - Consumer Banking and recognized as a CIMG 2023 five-star bank in Customer Satisfaction - Business Banking, as well as a five-star bank in Service Quality - Business Banking.


Prudential Bank is focused on delivering exceptional service, guided by strict governance principles and a steadfast adherence to our core values: Integrity, Teamwork, Respect, Excellence, Passion, Innovation and Diversity.

Our success story

Best Bank in Customer Service

Staff of Prudential Bank receiving the award for Best in Customer service.

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Ghana Club 100 Awards

Prudential Bank Limited (PBL) was recognized as the 63rd-best company at the 2022 Ghana Club 100 Awards. The Ghana Club 100 Awards scheme annually recognizes corporate excellence in the country.

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CIMG Awards 2023

Prudential Bank won the CIMG award for "Best Bank in Customer Satisfaction – Consumer Banking" and received a five-star rating for "Customer Satisfaction – Business Banking" and "Service Quality – Business Banking".

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Emerging Digital Bank of the Year (GITTA 2022)

Prudential Bank adjudged “The Emerging Digital Bank of the Year” at the 12th edition of the Ghana Information Technology & Telecom Awards (GITTA) 2022, held in Accra.

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Emerging Digital Bank of the Year (Connected Banking West Africa Awards)

Prudential Bank Limited recognized as the "Emerging Digital Bank of the Year" at the Connected Banking West Africa (ICSA) Awards 2022.

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Best Bank in Customer Experience Management (2025 Africa Bank 4.0 Awards)

Prudential Bank named Best Bank in Customer Experience Management at the 2025 Africa Bank 4.0 (West Africa) Awards ceremony in Accra, Ghana.

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Best Bank in Customer Satisfaction (2023 Ghana Customer Satisfaction Index)

Prudential Bank wins award for Best Bank in Customer Satisfaction at the launch of the 2023 Ghana Customer Satisfaction Index (GH-CSI) released by the Chartered Institute of Marketing Ghana (CIMG).

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