Prudential Bank LTD has been awarded Excellence in Digital Customer Experience in recognition of its continued investment in making digital banking innovations accessible, simple, inclusive, and customer-centric.
The Acting Managing Director of the Bank, Ebow Quayson, was also named Best Retail Banker of the Year at the 2nd MoneyAura Awards for his outstanding leadership and contributions in steering Prudential Bank’s retail strategy, deepening customer relationships, and driving digital adoption across all segments.
Receiving the awards, Mr. Quayson described the recognition as a testament to the dedication of Prudential Bank’s employees and the trust customers continue to place in the institution. "These awards belong to every member of Prudential Bank. They reflect the passion, professionalism and commitment our people demonstrate every day in serving our customers and continuously improving the banking experience,” he said.
He further expressed appreciation to the Bank’s customers, partners and stakeholders for their continued confidence and support. “We are grateful to our customers for trusting us with their financial journeys. This recognition inspires us to continue raising the bar and delivering value through service excellence, innovation and meaningful customer relationships,” he said.
Commenting on his personal feat, Mr. Quayson said: "I am deeply humbled by the recognition as Best Retail Banker of the Year. It reflects the collective effort of a dedicated team that is committed to building a bank where our customers can depend on," he stated.
The MoneyAura Awards, organised by Dubai-based Haleef in collaboration with Scribe Minds & Media, recognises the contribution of industry leaders and organisations in the financial, fintech and telco sectors to enhancing digital finance, economic progress and sustainability in West Africa. Prudential Bank’s double win positions the Bank as a leader in digital innovation and customer experience, reinforcing its reputation as a forward‑thinking institution that puts customers at the heart of its operations.